PAYMENTS:

Customers can pay for goods online through PayPal using a credit card or a PayPal account. Both methods of payment will be confirmed by e-mail. All prices are in $ NZD. Once payments have been received your goods will be dispatched to you. Payments go to my PayPal account, in my name "Joanne Oram".

MY GUARANTEE:

I guarantee your goods will be in good order. Each piece is checked before being dispatched and will be very well protected in transit. In the unlikely event that upon receipt of your bag, you find that it is damaged, please contact me and return it within 14 days and I will refund you. I value your custom.

CONDITIONS OF USE:

Privacy:

Payments are taken securely via PayPal so I recieve no bank details. I only recieve your name, address and email address. I will only use the information that I collect about you lawfully (in accordance with the Data Protection Act 1998). I will never give any of your details including your e-mail address to any other persons.

Copyright:

All content included on this site, such as text, graphics, images and bag designs are the intellectual property of Joanne Oram (Nature's Palette, Luxury Handmade Handbags & Kiwi Bagz) and are protected by UK, NZ and international copyright laws. Please respect my intellectual property.

Returns policy:

If you are not completely satisfied with your purchase, please contact me within 14 days of receipt, and provided that the goods are returned I will gladly offer an exchange or full refund.

External links:

I try very hard to link only to safe and quality sites, but I am not responsible for the content of these sites nor can I guarantee their products or services.

Customer services:

For customers who wish to check any aspect of my products and services or have any questions, suggestions or complaints please contact me using the e-mail form on the contact me page.

Note:

I reserve the right to make changes to this site, policies, and these Conditions of Use at any time.